Terms of Service

1. Definitions

Service means the Meridian software, website, and related documentation. Workspace means your organization's instance and data. Customer Data means data you or your users submit to the Service. Users means the people you authorize to use your Workspace. PSP means a licensed UAE payment service provider. Fees means the subscription and other charges for the Service.

2. The Service, and what it is not

Meridian is a software and orchestration platform for managing properties, leases, invoices, payments, compliance, and tenant communication in the UAE. Meridian is not a party to the tenancy agreements between landlords and tenants, is not a real-estate broker or agent, is not a bank or payment institution, and does not provide legal, tax, accounting, or valuation advice.

3. Eligibility and accounts

You must be at least 18, able to form a binding contract, and authorized to act for the organization and properties you manage. You are responsible for your account and all activity under it, for the accuracy and lawfulness of Customer Data, and for keeping credentials confidential and enabling available security features. Notify us promptly at security@meridianpms.app of any suspected unauthorized access.

4. Your responsibilities

You are responsible for having a valid legal basis to collect and process the personal data of tenants, owners, staff, and others you add; for the content of contracts, notices, and figures you generate or send; for registering tenancies with Ejari and meeting RERA, VAT, and other regulatory obligations; and for your Users' compliance with these Terms.

5. Acceptable use

You will not, and will not permit anyone to: use the Service unlawfully or to infringe any rights; upload malware or unlawful, defamatory, or infringing content; probe, scan, or breach security or access another workspace's data; disable, overload, or interfere with the Service; scrape or harvest data except through features we provide; resell or provide the Service to third parties except to manage your own properties; or reverse engineer the Service except to the extent this restriction is prohibited by law.

6. Customer Data and intellectual property

As between the parties you own Customer Data and retain all rights in it. You grant Meridian a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Customer Data solely to provide and support the Service and as these Terms permit.

Meridian and its licensors own all rights in the Service, its software, and its trademarks. No rights are granted except the limited right to use the Service under these Terms. If you send feedback or suggestions, you grant Meridian a perpetual, royalty-free licence to use them without obligation to you.

7. Fees, taxes, and billing

You pay the Fees for your selected plan through our billing provider, in advance and in the currency shown. Fees are exclusive of VAT and other applicable taxes, which you are responsible for. Subscriptions renew automatically for successive terms unless cancelled before the renewal date; you may cancel at any time, effective at the end of the current term. We may change Fees on at least 30 days' notice, effective at your next renewal. Except where required by law, Fees are non-refundable, and late or failed payments may lead to suspension.

8. Rent payments and non-custody

Tenant payments such as rent are processed by a licensed UAE PSP that acts as merchant of record. Meridian never takes custody of, holds, or controls rent funds and is not responsible for the PSP's services, settlement timing, or any dispute arising from a payment, which is governed by the PSP's own terms.

9. Electronic signatures

Where you use the electronic signing feature, you and your counterparties consent to use electronic signatures and records to enter a tenancy contract, consistent with UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. Electronic signing through Meridian is separate from, and does not replace, Ejari registration, which remains your responsibility. You are responsible for verifying the identity and authority of signatories.

10. Third-party services

The Service integrates third-party services, such as the PSP, cloud storage, and messaging providers. Your use of them may be subject to their terms, and we are not responsible for third-party services or their acts or omissions.

11. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations, or as required by law.

12. Availability, maintenance, and beta features

We aim to keep the Service available and may perform maintenance, sometimes without notice for urgent fixes. Features labelled beta, preview, or trial are provided as is, may change or be withdrawn, and are excluded from any availability commitment.

13. Warranties and disclaimers

Except as expressly stated and to the maximum extent permitted by law, the Service is provided as is and as available, and Meridian disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free or that generated documents or figures are accurate or fit for your purpose.

14. Indemnification

You will defend and indemnify Meridian and its personnel against third-party claims, damages, and reasonable costs arising from your Customer Data, your use of the Service in breach of these Terms or law, your contracts with tenants or owners, or your failure to obtain a lawful basis to process personal data you provide.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, goodwill, or data. Meridian's total aggregate liability arising out of or relating to the Service is limited to the Fees you paid for the Service in the twelve months before the event giving rise to the claim. Nothing limits liability that cannot be excluded by law, including for fraud, wilful misconduct, or death or personal injury caused by negligence.

16. Suspension

We may suspend your access, in whole or in part, if we reasonably believe it is necessary to protect the Service or others, for a serious or repeated breach, for non-payment, or where required by law. Where practical we will give notice and restore access once the cause is resolved.

17. Term and termination

These Terms apply while you use the Service. Either party may terminate for the other's material breach not cured within 30 days of notice, and you may stop using the Service and close your account at any time. On termination your right to use the Service ends; you may export Customer Data for 30 days, after which we delete it in line with the Privacy Policy, subject to retention required by law. Clauses that by their nature should survive termination will survive.

18. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of government, outages of telecommunications or third-party services, natural events, or cyberattacks.

19. Changes to the Service and these Terms

We may update the Service and these Terms. For material changes to the Terms we will give reasonable notice, for example by posting the updated Terms with a new date or by in-product or email notice. Your continued use after changes take effect is acceptance; if you do not agree, stop using the Service.

20. Compliance, sanctions, and export

You represent that you and your Users are not subject to applicable sanctions and will not use the Service in violation of UAE or other applicable export, sanctions, or anti-money-laundering laws.

21. General

You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale. Notices to you may be given in-product or by email; notices to us go to legal@meridianpms.app. If any provision is unenforceable, the rest remains in effect. No waiver is implied by delay. These Terms are the entire agreement on their subject matter and supersede prior understandings. There are no third-party beneficiaries. In case of conflict between language versions, the English version prevails.

22. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties will first try in good faith to resolve any dispute; failing that, the courts of Dubai have exclusive jurisdiction, without prejudice to mandatory protections available to you by law.